Privacy Policy

Privacy Policy

Last updated: 05/21, 2025

MOSSRIVER (“we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website [www.themossriver.com].

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information (name, email address, phone number)

  • Order Details (shipping address, payment method, purchase history)

  • Device Information (IP address, browser type, cookies, etc.)

  • Customer Support Messages

We collect this information when you:

  • Make a purchase

  • Sign up for our newsletter

  • Contact customer service

  • Browse our website

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide shipping updates and order confirmations

  • Respond to your inquiries and support requests

  • Improve your website experience

  • Send marketing communications (with your consent)

3. How We Protect Your Information

We use industry-standard security measures, including:

  • SSL encryption on checkout pages

  • Secure third-party payment processors

  • Internal data access restrictions

However, no method of transmission over the Internet is 100% secure.

4. Sharing Your Information

We do not sell your personal data. We may share limited information with:

  • Logistics partners (for order delivery)

  • Payment processors (Stripe, PayPal, etc.)

  • Service providers (email marketing, analytics)

All partners comply with strict data protection regulations.

5. Your Rights

Depending on your location, you may have rights to:

  • Access the data we hold about you

  • Correct or delete your personal data

  • Opt-out of marketing emails (via unsubscribe link)

To make a request, email us at service@themossriver.com

6. Cookies & Tracking

Our website uses cookies to:

  • Improve site functionality

  • Remember your preferences

  • Analyze traffic and user behavior

You can disable cookies in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: service@themossriver.com

📍 Address (optional if DTC only): 10110 United Place, Cupertino CA 95014, United States