Shipping Policy

Last Updated: 05/21, 2025

At MOSSRIVER, we know you're excited to receive your order — and we’re committed to getting it to you as quickly, safely, and gently as our clothes feel.

1. Where We Ship

We currently ship to the following countries:

United States

More regions coming soon!

2. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • During high-volume periods (new drops or holidays), processing may take an additional 1–2 business days.

3. Shipping Options & Rates

United States 🇺🇸

  • Standard Shipping (5–8 business days): $4.99 or free on orders $49+

  • Expedited Shipping (2–4 business days): $7.99

International 🌍

  • Calculated at checkout based on destination and order weight.

  • Customers are responsible for any customs duties or import taxes.

4. Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.
Please allow up to 24–48 hours for the tracking to update.

5. Shipping Delays

While we do our best, some delays may occur due to:

  • Carrier disruptions

  • Customs processing (for international orders)

  • Weather or natural events

If your package is delayed or seems lost, please email us at
📧 service@themossriver.com — we’ll assist you right away.

6. Wrong Address?

If you notice an error in your shipping address, contact us ASAP.
Once your order ships, we can’t guarantee address changes — but we’ll do our best to help.

7. Eco-Friendly Packaging

We use minimal, recyclable, and baby-safe packaging for every order — because what touches your baby matters, and so does what touches the planet.