FAQ
Frequently Asked Questions
Your peace of mind matters to us. Here are the questions parents ask most often.
1. What sizes do you offer?
Baby styles currently range from NB (newborn) to 24M (24 months). Other categories use their own size charts. Please check the product page and the relevant baby, children’s, women’s, men’s, or swimwear chart before ordering.
2. What are the clothes made from?
Fiber content varies by product and category. The exact composition is listed on each product page. Please use that product-level information rather than assuming that every MOSSRIVER item uses the same fabric.
3. How should I care for the clothes?
Follow the care information on the individual product page and garment label. When a product allows machine washing, a gentle cycle and cold water are a good default; avoid bleach and fabric softener unless the product instructions say otherwise.
4. What is your return and exchange policy?
Eligible items may be returned or exchanged within 30 days of delivery when unworn, unwashed, and in original packaging with tags attached. Start by emailing service@themossriver.com. See the full Return Policy.
5. Where do you ship?
The store currently lists shipping within the United States. Available destinations, rates, and any applicable charges shown at checkout are the final source of truth. See the Shipping Policy.
6. How long does shipping take?
Orders are normally processed within 1–3 business days. Standard shipping is usually 5–8 business days and expedited shipping is usually 2–4 business days after processing. Carrier delays can occur.
7. Can I change my order or address?
Email us as soon as possible with your order number. We cannot guarantee changes after an order has entered fulfillment or shipped, but we will review the request promptly.
8. Can I track my order?
Yes. Once the order ships, tracking information is sent by email. Tracking may take 24–48 hours to begin updating.
9. What makes MOSSRIVER different?
MOSSRIVER was shaped by a father’s focus on how clothing feels in real family life. We aim to make product details, sizing, shipping, returns, and support easy to find so you can make an informed decision.
10. Still need help?
Email service@themossriver.com. We usually reply within 24–48 hours on weekdays.