FAQ

Frequently Asked Questions

Your peace of mind matters to us — here are answers to the things most parents ask.

1. What sizes do you offer for baby clothes?

We currently offer sizes from NB (newborn) to 24M (24 months).

2. Are your fabrics safe for sensitive skin?

Absolutely. All MOSSRIVER garments are made from organic bamboo & wood-derived fibers, naturally hypoallergenic and free from harsh chemicals like fluorescent agents, formaldehyde, or synthetic fragrances.

3. How do I care for the clothes?

Our pieces are made for real life:

  • Machine washable (gentle cycle, cold water)

  • Tumble dry low or hang to dry

  • Avoid fabric softeners or bleach

They stay soft even after many washes.

4. What is your return & exchange policy?

We accept returns or exchanges within 14 days of delivery, as long as items are:

5. Where do you ship to?

We currently ship to:

  • United States

6. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email.

7. What makes MOSSRIVER different from other babywear brands?

We’re founded by a dad who understands baby discomfort firsthand. Our products focus on:

  • True comfort: no itchy seams or stiff tags

  • Natural softness: from plant-based fibers

  • Emotional trust: real stories from real families